Frequently Asked Questions

Browse our online catalog, add the items you want to your cart, and complete your order in just a few clicks. For any specific or bulk orders, you can also contact us directly by phone or email to be assisted by our sales team.

Parts available in stock are shipped within 24 to 48 business hours. We also offer express shipping for emergency situations related to machine downtime.

Each product page lists compatible press models. You can also search by manufacturer part number or machine model. If you are unsure, our technical support team can confirm compatibility using your serial number or original part number.

Our parts are mostly used parts in excellent condition or new old stock (NOS - New Old Stock), never used. Each item is inspected before shipping. In case of non-conformity or an incorrect part number, a return is possible within 14 days of receipt. Contact our customer service to obtain a return authorization number before sending anything back.

Yes. For bulk orders, custom parts, or recurring needs, our sales team will prepare a quote tailored to your specifications. Fill out the online contact form or contact us directly—we promise to respond promptly.

We offer training courses covering press operation, setup and calibration, basic maintenance, and productivity optimization. Specific modules can be tailored to your equipment and performance objectives.

Our programs are designed for press operators, maintenance technicians, production managers, and printing plant managers. The content and level of each session are tailored to the participants' profiles and field experience.

Our training courses are conducted exclusively on your premises, using your own machines, for direct practical application tailored to your production environment. Contact us to discuss the details of the training.

Yes. We design customized programs based on your machine fleet (models, age, level of automation) and the skills of your teams. A preliminary audit helps identify priority areas for improvement and maximize the return on investment of the training.

The duration varies depending on the module chosen and the level of the participants. A detailed schedule will be sent to you in advance.

We provide support for the entire Manroland Goss product range. Our technicians service both current production machines and older equipment.

Our after-sales service can be reached by phone and email. In the event of a machine breakdown, an emergency procedure is in place to trigger a response. An initial remote diagnosis is always offered to minimize downtime.

Yes. Emergency telephone support is available 24/7 for critical situations leading to a production shutdown. This service allows for immediate diagnosis and, if necessary, the dispatch of an on-site intervention as quickly as possible.

Our teams provide preventive maintenance (planned inspections, replacement of wear parts), corrective maintenance (troubleshooting, repairs following breakdowns), and retrofit operations (modernization, upgrading of sub-assemblies). A detailed report is provided for each intervention.

Yes. Our maintenance contracts are flexible and tailored to your specific needs: from scheduled preventative maintenance to comprehensive coverage including parts, labor, and emergency interventions. A maintenance contract guarantees priority response times and better control of your operating budget.